PRIVACY POLICY

Privacy Policy

Effective date: 1/1/2026

Watchful Eye Caretaking & Property Management, LLC ("we," "us," "our") operates catskillvacation.rentals. This policy explains what information we collect when you visit our site or book a stay, and how we use it.

Information we collect

- Information you provide: name, email, phone number, mailing address, number of guests, trip details, and any messages or special requests you send us. 

- Payment information: payments are processed securely by Stripe. We do not store full card numbers on our systems. 

- Information collected automatically: IP address, browser and device type, pages visited, and similar data collected through cookies and analytics tools [e.g. Google Analytics]. 

How we use your information

- To process reservations, payments, security deposits, and refunds 

- To communicate with you before, during, and after your stay, including check-in instructions and door codes 

- To verify identity and help prevent fraud 

- To respond to inquiries and provide guest support 

- To send occasional offers or updates, only if you opt in (you can unsubscribe anytime) 

- To improve our website and services 

- To comply with legal obligations, including tax reporting 

How we share your information

We do not sell your personal information. We share it only as needed to run your stay: 

- With service providers such as our reservation software, payment processor, email/text providers, and smart-lock or access systems 

- With cleaners, caretakers, and maintenance staff, limited to what they need (such as names and dates) 

- With property owners, where relevant to your booking 

- When required by law, or to protect our rights, property, or safety 

Cookies

Our site uses cookies to keep it working and to understand how visitors use it. You can disable cookies in your browser settings, though some features (like booking) may not work properly.

Data retention

We keep reservation and payment records as long as needed to provide our services and meet legal, tax, and accounting requirements.

Security

We use reasonable safeguards to protect your information, but no online system is completely secure.

Your choices

You may request access to, correction of, or deletion of your personal information, subject to legal retention requirements, by contacting us below.

Children's privacy

Our site is not directed to children under 13, and reservations must be made by an adult 25 or older.

Third-party links

Our site may link to other websites. We're not responsible for their privacy practices.

Changes to this policy

We may update this policy from time to time. Changes will be posted here with a new effective date.

Contact us

Watchful Eye Caretaking & Property Management, LLC

996 Sprague Rd, Margaretville, NY 12455

518.588.6283

catskillvacation.rentals2020@gmail.com